Splendid Star Grand Hotel and Spa

This is my third stay at this property, and I will keep returning because of the staff- they are like a second family away from home! They go above and beyond to make sure all your needs are met and more. The daily breakfast is 10/10, and has a lot of variety each day. The beds are comfy and the showers are hot, and the location cannot be beat. The staff gladly arranges transport or activities as needed.

The staff is super friendly and helpful. Book any day trips or activities with them. The price is good and they arrange everything into detail. The hotel is centrally located, close to the cathedral and hence super easy to use as a starting point to hotspots in Hanoi. They also arrange transportation.

I had an amazing stay at this hotel! The location is absolutely perfect, making it easy to explore the city and get around. The breakfast was fresh and delicious, with plenty of options to start the day right. Everything was kept very clean and well maintained, which made the stay even more comfortable. But what really stood out to me was the incredible staff – always friendly, smiling, and genuinely helpful. They went above and beyond to make me feel welcome, and that truly made the difference. Thanks to all of the Staff ! I forget some names but than to Mr Brian, Mr John and Mr Harry ! I would highly recommend this hotel to anyone visiting the area, and I would definitely come back without hesitation!

We stayed in this hotel during our recent stay in Hà Nội, it is tucked down a small alley away from the madness of the old quarter. It is perfectly located and within walking distance of the many Hà Nội sights. The room was more than sufficient for our needs during our short stay. The staff in this hotel are first class, they are super friendly and go the extra mile to help you out and be of assistance. One night we returned to our room around 20.30 to find that we had a burst hose leading to the toilet and water pouring all over the floor. The staff were onto the problem and it was resolved within an hour by calling out their technician and everything was cleaned up super quick- great service. This is a good hotel but the staff make it a great hotel.

The hotel wasn't quite what I expected, with the rooms more dressed in the photos. However it was wonderful. I've seen some negative reviews re the rooms and both myself and my friend stayed in the interconnected hotel. There are a few hotels on one side of the street you have the star grand and another is attached. Both rooms were clean and very comfortable. It was a quiet location which meant we slept well. The staff do try to sell you trips but why not?! Buy them if you wish,we did and it saved us searching around plus we enjoyed them. Kimmie also suggested a way to Ninh Bin for us, going on a trip and then being dropped at our next hotel. This worked out perfectly. She also booked us the overnight train to Hue, booking a VIP room for 2. Excellent customer service. Thank you.