Splendid Star Grand Hotel and Spa

We stayed here for around a week and had a lovely time. We only booked for a few days initially, but we decided to extend after we arrived. Its super close to St Joseph's and there are plenty of restaurants and shops around the hotel. The hotel itself is in a lovely quiet side street, whilst still be very central. The room was clean and comfortable and the staff were so helpful and friendly. We always had hot water and the housekeeping was good. Breakfast had several options and the reception team were so helpful. We left something there when we checked out and they were so helpful sending it to Malaysia for us. We didn't use the service, but the reception team can also arrange tours for you if needed.

Boutique hotel near Old Quarter, good location. Breakfast is quite delicious. Room and bathroom was spacious for 4 of us. Location near the popular Cathedral & plenty of eateries nearby. They provide Hanoi tour, which I appreciate so much. I registered for City Tour, Ninh Binh & Ha Long Bay Tour. Their staffs were very caring, helpful, informative and they speak english well. Special thanks to Mr Dong, Mr Brian & Ms Rose.

We stayed in this hotel during our recent stay in Hà Nội, it is tucked down a small alley away from the madness of the old quarter. It is perfectly located and within walking distance of the many Hà Nội sights. The room was more than sufficient for our needs during our short stay. The staff in this hotel are first class, they are super friendly and go the extra mile to help you out and be of assistance. One night we returned to our room around 20.30 to find that we had a burst hose leading to the toilet and water pouring all over the floor. The staff were onto the problem and it was resolved within an hour by calling out their technician and everything was cleaned up super quick- great service. This is a good hotel but the staff make it a great hotel.

The hotel wasn't quite what I expected, with the rooms more dressed in the photos. However it was wonderful. I've seen some negative reviews re the rooms and both myself and my friend stayed in the interconnected hotel. There are a few hotels on one side of the street you have the star grand and another is attached. Both rooms were clean and very comfortable. It was a quiet location which meant we slept well. The staff do try to sell you trips but why not?! Buy them if you wish,we did and it saved us searching around plus we enjoyed them. Kimmie also suggested a way to Ninh Bin for us, going on a trip and then being dropped at our next hotel. This worked out perfectly. She also booked us the overnight train to Hue, booking a VIP room for 2. Excellent customer service. Thank you.

The hotel is right near the cathedral, so central enough to walk to the lake and around the old quarter, but reasonably quiet. The staff were so helpful and lovely, Brian helped me to plan some tours prior to arriving via email and every little detail was taken care of for us! Even after we had checked out, they welcomed us back to freshen up between heading off for other towns such as Sapa, Ninh Binh and Halong Bay. Each time we came and went, the staff were friendly and offered excellent advice. Thank you to all the staff for making our stay so wonderful! The rooms were comfortable and spacious, with comfy beds. Great breakfast on offer if you want to eat in.